Frequently asked questions

Shipping is free on orders over $50 within the contiguous US. Orders under $50 ship for a flat $5.99. Free shipping applies automatically at checkout — no code needed. The $50 threshold is calculated on your subtotal after any discounts and before tax. Orders to Alaska, Hawaii, APO/FPO/DPO addresses and US territories are calculated at checkout based on weight and destination.

We ship to all 50 US states, including Alaska and Hawaii, plus APO/FPO/DPO military addresses and US territories such as Puerto Rico, Guam and the US Virgin Islands. We do not ship internationally at this time. If you are outside the US, email sales@petyupp.com — we would love to know where our pack is growing.

Most orders are picked, packed and handed to the carrier within 1–2 business days from our Wixom, Michigan warehouse. Orders placed after 12 PM ET on Friday or over the weekend ship the following Monday. During promotions, launches and major holidays, processing can take an extra business day.

Once your order ships, typical delivery windows are 2–4 business days for the Midwest and East Coast, 3–5 for the South and Mountain states, and 4–7 for the West Coast. Alaska, Hawaii, APO/FPO and US territories run 7–14 business days. These are carrier estimates rather than guarantees — weather and peak-season volume can add a day or two.

You will get an email with a tracking link the moment your order ships. You can also track any order anytime by logging in to your PetYupp account. If you have not received tracking within 2 business days of ordering, check your spam folder first, then email sales@petyupp.com with your order number and we will send it directly.

If tracking says delivered but nothing arrived, wait 48 hours and check with neighbors and household members — then email us within 7 days of the delivery scan and we will open a carrier investigation and either replace or refund. If there has been no tracking movement for 7 or more days, email us and we will file a carrier claim and ship a replacement at no cost. If it arrived damaged, photograph the box and contents before unpacking further and email the photos to sales@petyupp.com within 7 days of delivery for a replacement or full refund, your choice.

Yes — we ship to PO Boxes via USPS. UPS and FedEx do not deliver to PO Boxes, so orders to a PO Box are routed through USPS automatically.

Our chews are single-ingredient and naturally sourced — no fillers, no binders, no artificial colors or preservatives. Himalayan yak cheese chews are slow-dried the traditional way from yak and cow milk. Bully sticks are a single ingredient. Coffee wood chews are a natural hardwood, not a processed composite. Every product page lists its full ingredient panel.

Yes. Always supervise your dog with any chew, and make sure fresh water is available. Chewing is an activity to watch, not to leave a dog alone with — this applies to every chew we sell and to chews generally, not just ours.

Remove and discard the chew once it has been worn down small enough to swallow whole or fit entirely in your dog's mouth. Small end pieces are the main choking risk with any long-lasting chew. Replace it with a fresh one rather than letting your dog finish the nub.

Match the chew to your dog's weight and chewing style — a chew should be large enough that your dog cannot fit it entirely in their mouth. Each product page lists a recommended weight range, and our Breed Picker filters the catalog by breed size and chew strength if you would rather start there. Whatever size you land on, supervise your dog while they chew it.

It depends on the individual dog, and it is a question for your vet rather than for us. Puppies with developing teeth and seniors with worn or fragile teeth tolerate hard chews differently than adult dogs. Talk to your veterinarian about what is appropriate for your dog before introducing a new chew.

Speak with your veterinarian before introducing any new chew or treat. We publish the full single-ingredient panel on every product page so you and your vet can check it against your dog's needs, but we cannot advise on your dog's diet or health. Nothing on this site is a substitute for veterinary advice.

Store chews in a cool, dry place out of direct sunlight, sealed once opened. Because they are single-ingredient and free of artificial preservatives, keeping them dry is what keeps them fresh. Every batch we ship is lot-tracked.

Pick any product in our Subscribe & Save range, choose how often you want it to arrive, and it ships on your schedule automatically. You save 15% on every delivery, applied automatically — no code needed. It is built for the chews your dog goes through fastest, so you stop reordering the same thing every few weeks.

You save 15% off every delivery, for as long as the subscription runs — not just the first order. Most subscription orders also clear the $50 free-shipping threshold on their own.

Yes — you can skip, pause or cancel anytime. There is no minimum number of deliveries and no cancellation fee. Manage it from your PetYupp account, or email sales@petyupp.com and we will take care of it for you.

Yes. You can change the delivery frequency, swap products, or adjust quantities between deliveries. Changes made before your next order is processed apply to that upcoming delivery.

The same shipping rules apply: free over $50 in the contiguous US, flat $5.99 under $50. Most subscriptions clear the $50 threshold on their own, so shipping is usually free.

You have 30 days from the delivery date to start a return on most items. We use the carrier delivery confirmation date rather than the order date, so transit time does not eat into your window. There are no restocking fees, ever. Gift cards, items damaged through misuse or normal chewing wear, and items without proof of purchase are not returnable.

Email sales@petyupp.com with your order number, the items you would like to return, the reason, and photos if the item arrived damaged, defective or wrong. We reply within 1 business day with a Return Merchandise Authorization number and, where applicable, a prepaid return label. Pack the item securely, write the RMA number on the outside, and ship it with tracking.

We cover return shipping when the item arrived damaged or defective, when we shipped the wrong item, or when the item was significantly different from its description. You cover return shipping when you changed your mind or ordered the wrong size or product. We never charge restocking fees.

Dogs are picky and we plan for it. Contact us within 30 days and for consumable items under $25 we will often refund you without asking for the product back — we just ask that you donate the unused portion to a local shelter or rescue and send us the drop-off confirmation. For higher-value items we may ask for the product back so we can review it with our supplier. Either way we will find a fair resolution.

Once we receive and inspect your return, refunds are processed within 5 business days and you will get an email confirmation. Your bank or card issuer may take a few additional days to post the credit.

Email sales@petyupp.com immediately with your order number. We can usually update a shipping address or cancel an order as long as it has not been picked yet — typically within 1–2 hours of placement. Once an order has shipped we cannot reroute it.

We accept Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay and major credit and debit cards. All prices are in US dollars and exclude sales tax, which is calculated at checkout based on your shipping address.

Email sales@petyupp.com and we will reply within 1 business day. We are ShopYupp Inc. dba PetYupp, 28345 Beck Road, Suite 406, Wixom, Michigan 48393, United States.