Shipping Policy

PetYupp currently ships to all 50 US states, including Alaska and Hawaii. We also ship to APO/FPO/DPO military addresses and US territories (Puerto Rico, Guam, US Virgin Islands).

We do not ship internationally at this time. If you're outside the US and interested in PetYupp products, email sales@petyupp.com — we'd love to know where our pack is growing.

• Contiguous US (Lower 48): Free on orders $50+, flat $5.99 under $50
• Alaska & Hawaii: Calculated at checkout based on weight and destination
• APO/FPO/DPO & US Territories: Calculated at checkout

Free shipping is automatically applied at checkout — no code needed. The $50 threshold is calculated on your subtotal after any discounts and before tax.

Most orders are picked, packed, and handed to the carrier within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed after 12 PM ET on Friday or over the weekend ship the following Monday.

During promotional periods, new product launches, or major holidays (Black Friday, Christmas, Memorial Day), processing may take an extra business day. We'll always email you the moment your tracking number is ready.

Once your order ships, typical delivery windows are:

• Midwest & East Coast: 2–4 business days
• South & Mountain States: 3–5 business days
• West Coast: 4–7 business days
• Alaska, Hawaii, APO/FPO, US Territories: 7–14 business days

Transit times are estimates from the carrier and not guarantees. Weather, peak-season volume, and local carrier delays can occasionally extend delivery by a day or two.

The moment your order ships, you'll receive an email with a tracking link. You can also track any order anytime by logging into your PetYupp account at petyupp.com/account.

If you haven't received tracking within 2 business days of placing your order, check your spam folder first, then email sales@petyupp.com with your order number and we'll send it directly.

PetYupp uses tracked, trusted carriers for every shipment — but occasionally things go sideways. Here's how we handle it:

Marked delivered but not received: Wait 48 hours (packages often show as delivered a day before they actually arrive). Check with neighbors and household members. If it still hasn't shown up, email us within 7 days of the delivery scan date and we'll open a carrier investigation and either replace or refund.

Lost in transit (no movement for 7+ days): Email sales@petyupp.com with your order number. We'll file a claim with the carrier and ship a replacement at no cost.

Damaged in transit: Take photos of the box and contents before unpacking further. Email photos to sales@petyupp.com within 7 days of delivery and we'll send a replacement or full refund — your choice.

If you entered the wrong shipping address, email sales@petyupp.com immediately with your order number and the corrected address. We can update it as long as the order hasn't been picked yet (usually within 1–2 hours of order placement).

Once an order has shipped, we can't reroute it. If it's returned to us as undeliverable, we'll refund the order minus any shipping costs.

We ship to PO Boxes via USPS. UPS and FedEx do not deliver to PO Boxes, so orders going to a PO Box will automatically be routed through USPS.

Occasionally we'll split a large order into multiple shipments to get part of it to you faster. You'll receive separate tracking numbers for each package, but you'll only be charged shipping once (or nothing, if you qualified for free shipping).

We observe the following US federal holidays — no orders ship on these days, but you can still place them:

• New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

During Black Friday through New Year's, carrier networks experience high volume nationwide. Add 1–3 business days to typical transit estimates during this window.

Sales tax is calculated at checkout based on your shipping address and applicable state/local tax laws. The amount you see at checkout is the final amount you'll pay.