At PetYupp, we're committed to delivering your pet essentials with care and efficiency throughout the United States. Please review our comprehensive shipping policy for complete details on our delivery process.

Domestic Shipping Only

• Coverage: All 50 United States including Alaska and Hawaii

• Shipping Partners: USPS, UPS, FedEx

• Free Shipping: Orders $50 and above qualify for FREE standard shipping

• International Shipping: Currently not available

Product Sourcing

Our high-quality products are sourced from trusted suppliers in:

• United States: Primary inventory and distribution

• India: Stainless steel pet bowls, feeders, and durable pet accessories

• Nepal: Premium cheese chews and traditional yak-based treats

All international products are imported and distributed from our US warehouses to ensure quality control and faster delivery.

• 2.1 United States Delivery
  Standard Shipping: 7-10 business days

  Express Shipping: 3-5 business days (+$15.99)

  Overnight Shipping: 1-2 business days (+$29.99)

• 2.2 Processing Time
  In-Stock Items: 1-3 business days

  Special Order Items: 3-5 business days (if requiring import)

  Business Days: Monday-Friday (excluding federal holidays)

• Single Orders
  Tracking number emailed within 24 hours of shipment

  Real-time tracking via our website or carrier's platform

• Multiple Item Orders
  Items may ship separately based on availability and warehouse location 

  Individual tracking numbers provided for each shipment

  Consolidated tracking dashboard available in your account

All shipments include insurance coverage:

• Lost Packages: Full replacement or refund after carrier investigation
• Damaged Items: Photo documentation required; immediate replacement sent
• Stuck in Transit: We'll expedite a replacement if package is delayed 5+ days beyond estimate
• Claims Process: Contact us within 30 days of expected delivery

In the event that you need to adjust your shipping address, we encourage you to contact us as soon as possible. Please understand that once the order is on its way, we are unable to change the destination for delivery.

For complete return policy details, visit our Return & Refund Policy 

Return Window: 14 days from delivery

Return Shipping: Customer pays return shipping unless item is defective

Refund Processing: 5-7 business days after we receive returned item

US Returns Only: All returns must be shipped to our US facility

9. International Customers

We currently do not offer international shipping. 

10. Customer Support
Questions about your shipment?

Email: sales@petyupp.com

Response Time: Within 24 hours on business days

Live Chat: Available Monday-Friday, 9 AM - 6 PM EST

Order Status: Check your account dashboard anytime

Thank you for choosing PetYupp! We're dedicated to providing exceptional products sourced from around the world and delivered efficiently throughout the United States.