Cart

PetYupp Return Policy:

At PetYupp, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your pet toy or consumable item, our return policy is designed to make the process smooth and convenient. Please read the following guidelines carefully:

Pet Toy Returns:

  1. Initiate Returns Promptly: All returns must be initiated within 14 days of receiving the product.
  2. Unopened and Unused: Pet toys must be returned in their original packaging, unopened, and in unused condition.
  3. Refund Process: Upon receipt of the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we will process a refund for the product's purchase price.

Consumable Item Returns:

  1. Initiate Returns Promptly: All returns for consumable items must be initiated within 10 days of delivery.
  2. Unopened Packaging: Consumable items, such as treats or food, must be returned with the original packaging unopened.
  3. Refund Process: After inspecting the returned item and ensuring it complies with our guidelines, we will proceed with a refund of the product's purchase price.

General Guidelines for All Returns:

  1. Contact Us: To initiate a return, please contact us via email at info@petyupp.com, providing your order number and details of the item you wish to return.
  2. RMA (Return Merchandise Authorization): You will be issued an RMA number, which must be clearly labeled on the return package.
  3. Shipping: Use a trackable shipping service to ensure the safe and secure delivery of your return. Customers are responsible for the return shipping costs. Please note that shipping costs are not refundable.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we will initiate the refund process.

Note: PetYupp reserves the right to refuse returns that do not meet the specified conditions.

If you have any questions or concerns regarding our return policy, please feel free to contact us. Thank you for choosing PetYupp!

 

PetYupp 28345 Beck Road, Suite 406, Wixom, Michigan 48393 Email: hello@petyupp.com